DELIVERY
We dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you’ve paid. If you pay via bank transfer or cash deposit you can send us proof of payment to speed up your delivery.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take up to 3 days. If you live in a remote area it could take up to 5 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
Deliveries are not insured so please request a quote if insurance is required.
We reserve the right to add a delivery charge should the product you ordered be of a high volumetric size or weight. This will be confirmed before despatch
LOCALÂ DELIVERY (Western Cape)
Shipping to Cape Town will be free of charge for all orders above R1000. Any orders below the minimum required value for Cape Town will incur a delivery charge of R100 upon checkout
NATIONAL DELIVERY (South Africa)
Shipping within South Africa to major centres will be free of charge for orders over R2000. Any orders below the minimum required value for other major centres will incur a delivery charge of R200 upon checkout.
Major centres include Pretoria, Johannesburg, Durban, Nelspruit, Bloemfontein, Polokwane, Kimberley, Pietermaritzburg, Port Elizabeth, East London and George.
Regional (+/- 100km from major centres) and Remote (greater than 200km for major centres) areas, out of the ordinary and volumetric based mass products may incur additional charges depending on the area – we will notify you of the applicable charges, should they apply to you.
PRIVACY STATEMENT
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with
an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your
information, at anytime, by contacting us at [email protected] or mailing us at: Ocean Trade Supplies.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – ECOMMERCE
If you choose a direct payment gateway to complete your purchase, then Payfast uses your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Payfast’s Terms of Service here or Privacy Statement here.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled
by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost,
misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at The Ocean Trade Supplies
Re: Privacy Compliance Officer
Unit 17 Inospace Island Works,
22 Cumberland Road, Paarden Island,
Cape Town
RETURNS POLICY
Hey Ocean Trader, if you are not completely satisfied with your purchase, you can return the product to us subject to the below terms. As we represent a diverse basket of Brands and products, the warranties and claim procedures may differ, but all will have the same goal… a happy Customer.
Ocean Trade Supplies will offer you a full refund or exchange.
In order to receive a refund or exchange, the item(s) must be unused, unridden or unworn and in the original packaging, all labels attached and in a resalable condition.
Please contact us by emailing [email protected]. We will only issue refunds or exchanges on items that are returned to us within 7 days of receipt within the Republic of South Africa and 14 days of International receipt. Any items returned from a delivery address outside of the Republic of South Africa will incur the relevant taxes, import duties or shipping charges that apply.
Certain parts of this Policy do not apply to Discounted Deals or Demo products. Demo Deals are returned or used products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of use or testing.
Should a product be used, damaged or needing repair due to fair ware and tare, Ocean Trade Supplies will endeavour to have the product repaired and returned as economically as possible.
This Policy applies to products bought from Ocean Trade Supplies itself or from represented Third Party Sellers.
If you return a product that does not comply with this Policy, you may be liable to reimburse Ocean Trade Supplies for the cost of collecting the product from you and the cost of having the product returned to you.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.
